Billing

Refund and Dispute Policy

StarryFrame sells prepaid credit packages for product image upscaling and enhancement.

Refunds

If a payment is charged successfully but credits are not delivered correctly because of a platform or billing error, contact support and we will review the transaction. Approved remedies may include credit correction or a refund.

• ('title', 'Refunds')
• ('paragraphs', ['If a payment is charged successfully but credits are not delivered correctly because of a platform or billing error, contact support and we will review the transaction. Approved remedies may include credit correction or a refund.'])

Non-refundable Situations

• Completed purchases that were delivered correctly and used as intended.
• User mistakes such as choosing the wrong package after successful delivery of credits.
• Disappointment with output quality where the platform operated normally and processed the request as submitted.

Disputes

If you believe a charge is unauthorized or incorrect, contact support@starryframe.com before filing a charge dispute so we can review and resolve it quickly.

• ('title', 'Disputes')
• ('paragraphs', ['If you believe a charge is unauthorized or incorrect, contact support@starryframe.com before filing a charge dispute so we can review and resolve it quickly.'])

Response Process

Please include the account email, purchase date, and issue summary in your message. We review billing issues as quickly as possible.

• ('title', 'Response Process')
• ('paragraphs', ['Please include the account email, purchase date, and issue summary in your message. We review billing issues as quickly as possible.'])